Privacy Policy for Ping AI

Effective Date: October 24, 2025
Last Updated: October 24, 2025

Introduction

Ping ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use the Ping mobile application (the "App") and related services.

1. Information We Collect

1.1 Personal Information You Provide

  • Account Information: Username, email address, and authentication credentials if required
  • Profile Information: Display name, profile picture, and user preferences
  • User Content: Messages, files, documents, and other content you create or share through the App
  • Audio Data: Voice recordings if you use voice messaging features
  • Payment Information: If applicable, processed securely through third-party payment processors

1.2 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers, IP address
  • Usage Data: App interactions, features used, session duration, and crash reports

1.3 Information from Third-Party Services

When you connect third-party services (Google Calendar, Google Drive, Gmail, Google Docs, Google Sheets, Google Slides, Linear, etc.) to Ping, we collect:

  • Service authentication tokens
  • User data necessary to provide integration features
  • Content you choose to access or share through these integrations

2. How We Use Your Information

We use collected information for:

  • Service Delivery: Providing, maintaining, and improving the App's functionality
  • Communication: Sending messages, notifications, and team collaboration features
  • Integration Services: Connecting to third-party services as authorized by you
  • Security: Detecting fraud, protecting against unauthorized access, and ensuring platform security
  • Analytics: Understanding usage patterns to improve user experience
  • Customer Support: Responding to your requests and resolving technical issues
  • Legal Compliance: Meeting legal obligations and enforcing our Terms of Service

3. Data Sharing and Disclosure

3.1 Third-Party Services

We share data with third-party service providers who assist us in:

  • Cloud hosting and storage
  • Authentication services
  • Analytics and performance monitoring
  • Customer support tools

All third-party providers are contractually obligated to protect your data consistent with this Privacy Policy and cannot use your data for their own purposes.

3.2 Third-Party Integrations

When you authorize connections to services like Google Workspace or Linear, data is shared according to your permissions. These third parties handle your data according to their own privacy policies.

3.3 Workspace Sharing

Content you share within your Ping workspace (messages, files, etc.) is accessible to other workspace members according to the permissions you set.

3.4 Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or to protect our rights, property, or safety.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your personal information for as long as:

  • Your account remains active
  • Necessary to provide you with services
  • Required to comply with legal obligations
  • Needed to resolve disputes or enforce agreements

You may request deletion of your account and associated data at any time by contacting us at privacy@get-ping.com.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Data Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Disable certain data collection features or notifications through App settings
  • Revoke Permissions: Disconnect third-party integrations at any time

To exercise these rights, contact us at privacy@get-ping.com or use the in-app settings.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • End-to-end encryption for message transmission
  • Secure data storage with encryption at rest
  • Transport Layer Security (TLS) for data in transit
  • Access controls and authentication mechanisms
  • Regular security audits and monitoring

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy

The App is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Authentication and security
  • User preferences and settings
  • Analytics and performance monitoring

You can manage cookie preferences through your device settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through one of the following methods:

  • In-app notifications
  • Email to your registered address
  • Posting the updated policy with a new "Last Updated" date

Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

12. Compliance with Apple Requirements

This Privacy Policy complies with Apple's App Store Review Guidelines. We:

  • Clearly identify what data we collect, how we collect it, and all uses of that data
  • Confirm that third parties with whom we share data provide equal protection as stated in this policy
  • Make this policy accessible both in the App Store and within the App
  • Provide mechanisms for users to exercise their privacy rights