Subprocessors
Last Updated: April 21, 2026
Ping AI uses the following third-party service providers ("subprocessors") to deliver our product. Each subprocessor has been evaluated for their data protection practices and is contractually bound to handle your data in accordance with our Privacy Policy.
Core Subprocessors
| Subprocessor | Service | Data Processed | Location | Privacy Policy |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud Infrastructure, Storage & AI/LLM Inference | All customer data stored and processed by Ping (messages, files, account data, logs); user prompts and conversation context processed via AWS Bedrock (Claude models) | United States (us-east-1) | View policy |
| Vercel | Application Hosting & Deployment | Web request data, session tokens, IP addresses | United States | View policy |
| Mixpanel | Product Analytics | Usage events, feature interactions, device and browser metadata (no message content) | United States | View policy |
| Google Analytics | Website Analytics | Marketing website visitor data: page views, referrer URLs, browser/device metadata, IP addresses (no app message content) | United States | View policy |
| LanceDB Cloud | Vector Database | Document embeddings and vector representations used for AI context retrieval (RAG); no raw message content stored | United States | View policy |
User-Authorized Integrations
Ping allows you to connect third-party services such as Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides), GitHub, Linear, and others. These integrations are authorized by you and operate under your own account with those providers. They are not subprocessors of Ping — data shared with these services is governed by your agreement with each provider directly.
Changes to This List
We will update this page when we add or iemove subprocessors. We encourage you to check back periodically. If you have questions about our subprocessors or data handling practices, please contact us at privacy@get-ping.com.